Americans tend to have very strong opinions about their favorite fast food chains. Who has the best fries, the best milkshake or the best spicy chicken sandwich? The answer, of course, depends on who you ask. And while fast food restaurants don’t have a reputation for being the most nutritious, they’re often the go-to when you need something quick, easy, affordable, and tasty on a busy day. The best fast food restaurants know how to retain customers, and it’s usually a combination of great customer service, reasonable prices, and delicious food. According to the American Customer Satisfaction Index (ACSI) Restaurant study 2020-2021, there is a fast food chain whose customers seem to agree that it is the best of all.
To conduct its new investigation, ACSI randomly emailed 19,423 customers between April 2020 and March 21 and asked them to discuss their experiences at some of the nation’s top restaurants, including major chains. fast food. Participants rated 22 different chains based on 10 different categories: food ordering accuracy, food quality, drink quality, variety of food, variety of drinks, layout and cleanliness, courtesy and helpfulness of waiters, timeliness with which the food was received, website satisfaction and the reliability of the restaurant’s mobile application. The researchers used their responses to give each fast food chain an overall customer satisfaction score out of 100. To Better life, we looked at all the channels that received an average score (78) or better to determine which is the best of all. To see which fast food chain customers are raving the most right now, read on!
ACSI Customer Satisfaction Score (out of 100): 78
While Pizza Hut’s score is considered average among those assessed in the ACSI 2021 survey, the chain’s customer satisfaction rate has increased by one point this year. On the ConsumerAffairs review site, Pizza Hut has a 3.7 out of 5 stars overall rating from customers and the chain receives high praise. Many customers have noticed that this pizzeria offers very delicious dishes.
“The ingredients used are always fresh,” wrote one happy customer of a Pizza Hut in Michigan. “The dough is tossed by hand. The pizza is never over or undercooked. In fact, it melts in my mouth. The portion sizes are very generous.”
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ACSI Customer Satisfaction Score (out of 100): 78
Panera’s score has dropped by one point this year, compared to the ACSI 2020 survey. However, customers on the whole still seem quite satisfied with the bakery-café, especially amid the challenges the pandemic of. COVID-19 presented.
“They go from point A to point Z of customer service especially at these sensitive times,” said one customer wrote on the Trustpilot review site about a Panera in New Jersey. “The manager provides quick problem resolution tactics to ensure customers are served as quickly as possible but with care. Many thanks !!!!”
ACSI Customer Satisfaction Score (out of 100): 78
Five Guys wasn’t rated in ACSI’s 2020 survey, but it’s clear the burger restaurant knows how to make a good impression. Customers on Trustpilot praised Five Guys for the way they go above and beyond for their diners. “The manager helped us out today with my son,” one wrote of a Five Guys in Florida. “My son can’t eat sesame seeds and he was kind enough to create a grilled cheese sandwich from hot dog buns. It’s thinking outside the box.”
Another customer of a Five Guys in Minnesota also applauded the restaurant’s efficiency when he tackled a large take-out order. “This place always gets the right orders,” they wrote. “The food was very well packaged so it was still hot when we got home. The fries are the best.”
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ACSI Customer Satisfaction Score (out of 100): 79
Starbucks’ ACSI score has increased by one point this year, and on ConsumerAffairs, this beloved coffeehouse chain has many fans and a 3.7 out of 5 stars overall customer rating.
Many customers on the review site keep coming back to Starbucks for their delicious, Instagram-friendly drinks. “After having my Caramel Ribbon Crunch and S’mores Frappes, I was delighted! A customer spoke of a Starbucks in North Carolina. “The sweetness and crunch was so satisfying and not too sweet, not to mention it was beautifully prepared and topped with a mountain of fresh whisk. The balance between caramel and coffee doesn’t always work and often is. too sweet, but I couldn’t let go. “
ACSI Customer Satisfaction Score (out of 100): 79
KFC’s customer satisfaction score was above average this year at 79, which is the same score obtained in ACSI’s 2020 survey. The popular fried chicken chain has a good reputation on ConsumerAffairs as well, with an overall rating of 3.7. According to reviews, KFC does not disappoint in many aspects, including the quality of its food and overall customer service.
“What makes this KFC special and worthy of a review is the prompt and courteous service, the superior quality of the food and the accuracy of the orders,” wrote a customer of a KFC in Florida. “I’ve ordered food from this KFC once a month for the past year and my orders have been 100% accurate. There aren’t many drive-thru with such a record. the food is always hot and fresh. and I never felt like my food had dragged out. “‘
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ACSI Customer Satisfaction Score (out of 100): 80
Domino’s not only earned one point in this year’s ACSI survey, but it also received the second highest score among all fast food chains. It has a slightly lower ranking on ConsumerAffairs than Starbucks and KFC with 3.2 stars, but overall, customers said the pizza chain food was nice and the staff reliable.
“The food is fresh and precise… really good,” wrote a customer of a Domino’s in California, noting that he had received “excellent and friendly professional service”. “The way you treat others is what they remember in any business… Presentation is everything.”
A customer of a Domino’s in North Carolina also noted that the chain offers exceptional customer and delivery service. “I have tried all pizza delivery services, and Domino’s was by far the best. They placed our orders really fast and delivered them even faster hot and ready. I will definitely be ordering from this Domino’s in the future. “
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ACSI Customer Satisfaction Score (out of 100): 83
Despite the fact that its ranking has dropped by one point this year, Chick-fil-A was voted the top rated fast food chain in the 2021 ACSI survey, with a score of 83. Customers of ConsumerAffairs appear to be d ‘okay, like the chicken sandwich chain has a 3.9 out of 5 stars overall customer rating.
“I just had the best salad here,” wrote a customer of a Chick-fil-A in Arizona. “I loved their sandwiches but now another thing to love. Never lack of customer service either! I got up to go get another dressing and three employees were asking if I needed anything, they still employ additional people… They meet all my expectations. Love them. “
A customer from Utah commented on how attentive and organized Chick-fil-A employees are. “Wow! 25 cars at the back of the drive and we had our food in less than 7 minutes. Who do this ? Chick-fil-A of course! watch out, “said the Chick-fil-A fan.” If only you were open on Sunday my life would be complete! Keep up the service and the quality of the food. You are awesome !”
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