(WJW) – Chick-fil-A ranked the nation’s favorite fast food restaurant in 2021, making it seven years in a row.
It depends a study by the American Customer Satisfaction Index, who found that while the chicken supplier continued its momentum in first place, the restaurant’s lead may be slipping a bit.
The study is based on interviews with 19,423 randomly selected customers interviewed by email between April 1, 2020 and March 20, 2021.
Chick-fil-A got an 83 in the limited service restaurant category. At the bottom of the category was McDonald’s, with a score of 70.
The 10 best fast food restaurants are:
1.) Chick-fil-A
2.) Domino’s
3.) KFC
4.) Starbucks
5.) Five guys
6.) Panera bread
7.) Pizza Hut
8.) Arby’s
9.) Mexican Grill Chipotle
10.) Dunkin ‘
Chick-fil-A’s approval rating fell 1% in 2021, but they weren’t the only fast food restaurant to receive a little less love during the pandemic.
Arby’s (-3%), Subway (-5%), Chipotle (-4%), Dunkin ‘(-3%) and Papa John’s (-1%) all saw their ratings drop.
The study found that customers preferred a full-service fast food restaurant experience in almost all of the survey criteria, which included restaurant layout, quality of food, variety of food, courtesy and helpfulness of staff.
Comments are closed.