Chick-fil-A is America’s Best Fast Food Restaurant for 7th Consecutive Year; McDonald’s ranked last
For the seventh consecutive year, Chick-fil-A earned top honors from the American Customer Satisfaction Index (ACSI) in the limited-service, i.e. fast-food, industry.
ACSI measures cleanliness, mobile app reliability, quality, staff helpfulness and more. According to his Press releaseChick-fil-A earned the top spot for the seventh consecutive year, even though their customer satisfaction score fell 1% from 2020 to 83. The industry standard customer satisfaction score remained at 78.
Domino’s was the pizza leader with a score of 80. KFC and Starbucks were tied at 79, with Panera Bread, Pizza Hut and ACSI list newcomer Five Guys at 78.
Subway fell 5% to 75, tying the sandwich chain to the bottom of the annual list. McDonald’s came last with a score of 70.
The umbrella category of small full-service restaurants ranked first with customer satisfaction rating up 1% to 81. LongHorn Steakhouse, Olive Garden and Texas Roadhouse tied for second with a score of 80.
“People are slowly starting to love sitting in restaurants again, but don’t discount the value of convenience,” ACSI chief executive David VanAmburg said in the same press release.
“During the pandemic, people got a taste of what it’s like to have food delivered from their favorite restaurants right to their doorstep. And now that they’ve gotten used to this service, there’s no Backtracking Restaurants need to continue to give customers all the options they’ve grown accustomed to over the past year and a half, or else they might grab a bite elsewhere.
If you’re inspired to grab your lunch at Chick-fil-A, just hope the recent sauce shortage does not affect your order. Pass the Polynesian sauce, please.